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  1. Jira Service Management Data Center
  2. JSDSERVER-5728

Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

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    • Resolution: Low Engagement
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      Problem Definition

      When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

      Suggested Solution

      It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

      Workaround

      No workaround.

          Form Name

            [JSDSERVER-5728] Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

              Unassigned Unassigned
              jrey Julien Rey
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                Created:
                Updated:
                Resolved: