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  1. Jira Service Management Data Center
  2. JSDSERVER-5728

Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

      Suggested Solution

      It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

      Workaround

      No workaround.

          Form Name

            [JSDSERVER-5728] Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

              Unassigned Unassigned
              jrey Julien Rey
              Votes:
              4 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: