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  1. Jira Service Management Data Center
  2. JSDSERVER-5728

Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

      Suggested Solution

      It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

      Workaround

      No workaround.

          Form Name

            [JSDSERVER-5728] Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011636 ] New: JAC Suggestion Workflow 3 [ 3650992 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665903 ] New: JAC Suggestion Workflow [ 3011636 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2649106 ] New: Confluence Workflow - Public Facing v4 [ 2665903 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Julien Rey made changes -
            Description Original: h3. Problem Definition

            When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

            h3. Suggested Solution

            It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

            h3. Workaround

            No workaround.             		New: h3. Problem Definition

            When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

            h3. Suggested Solution

            It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

            h3. Workaround

            No workaround.
            Julien Rey created issue -

              Unassigned Unassigned
              jrey Julien Rey
              Votes:
              4 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: