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Bug
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Resolution: Unresolved
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Low
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None
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3.11.0, 3.11.1
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2
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Severity 3 - Minor
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0
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Summary
When accessing KB article from JIRA service desk via a mobile device, the error is receiving 403 error at their end.
Environment
- IOS mobile Device (IPhone or IPAD)
- Android Mobile Device
- JIRA Service Desk 3.11.1
Steps to Reproduce
- Setup unlicensed knowledge base access in JIRA service desk
- Access JIRA service desk via mobile (Andriod/IOS)
- Search for any KB article and click to view the article.
- Enter confluence login credential to access the KB article
Expected Results
The kb article will be loaded without any issue.
Actual Results
The user is presented with error 403 as shown below:
Notes
- This behavior only happens when the unlicensed access permission is given to the KB article.
- If the confluence page is granted with anonymous access or if the user who is accessing the KB article from service desk have confluence license the page loads fine without the 403 error.
Working Url for mobile access: http://10.60.2.214:8090/conf680/plugins/servlet/mobile?contentId=65605#content/view/65605 (with anonymous or licensed access)
Non-Working Url from mobile access: http://10.60.2.214:8090/conf680/pages/viewpage.action?pageId=65605 (with unlicensed access)
Workaround
Once the user login to confluence via service desk though the error is prompt the session is captured in a mobile browser, hence browsing the same article again will work fine until the session is cleared from the browser.
None
- relates to
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CONFSERVER-45631 Unlicensed Users from Service Desk Have Limited Functions
- Gathering Interest
- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-5726] Accessing Knowledge Base Article From Jira Service Desk On Mobile Throws 403 Warning
Andrey Oshis
added a comment - Hello!
Are there any estimates known of when this issue can be resolved ?
Andrey Oshis
added a comment - Hello!
Are there any estimates known of when this issue can be resolved ? Hello,
The unlicensed access to Confluence articles still doesn't work in the recent Confluence (v.6.15.6). This can be easily reproduced by changing User Agent to iPhone or Android.
Hello,
My company has a large amount of mobile users and we are running a KB driven support. This is therefore a massive issue for us.
Do we have any form of an ETA on when this can be expected to be fixed?
Kind regards,
Valgeir Sigurðsson
This is an important issue for my team as well. For now, our workaround has been to disable the Confluence Mobile Web Plugin.