Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5700

Add the possibility to clone a past request from the customer portal

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      It is currently not possible to clone issues from the Customer Portal (only from the internal JIRA UI).

      When customers need submit similar requests often via the Customer Portal, it can be pretty time consuming to fill in all the fields everything time they raise a request.

      It would be helpful to have a "clone" button on the customer portal to allow customers to clone a previously submitted ticket to save them time.

      Suggested Solution

      From the "My Requests" page on the Customer Portal, add a "Clone" button next to each request, as shown in the screenshot below:

      Workaround

      No workaround.

        1. Example.png
          Example.png
          97 kB

              Unassigned Unassigned
              jrey Julien Rey (Inactive)
              Votes:
              16 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: