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  1. Jira Service Management Data Center
  2. JSDSERVER-5653

Portal: Customer Request Type should be visible in detail view if the issue

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When a customer logs an issue, we have a workflow where an approval is needed from another user. That user logs in to the portal for the approval, but the "customer request type" is not visible in the detail view. This makes it difficult to see for what that user is giving approval.

      It would be usefull to see the see the "customer request type" in the portal on the detail page.

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            [JSDSERVER-5653] Portal: Customer Request Type should be visible in detail view if the issue

              Unassigned Unassigned
              2c9851933e34 Matthew Van Kuyk
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