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  1. Jira Service Management Data Center
  2. JSDSERVER-5653

Portal: Customer Request Type should be visible in detail view if the issue

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When a customer logs an issue, we have a workflow where an approval is needed from another user. That user logs in to the portal for the approval, but the "customer request type" is not visible in the detail view. This makes it difficult to see for what that user is giving approval.

      It would be usefull to see the see the "customer request type" in the portal on the detail page.

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            [JSDSERVER-5653] Portal: Customer Request Type should be visible in detail view if the issue

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011526 ] New: JAC Suggestion Workflow 3 [ 3649021 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664461 ] New: JAC Suggestion Workflow [ 3011526 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2632287 ] New: Confluence Workflow - Public Facing v4 [ 2664461 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Matthew Van Kuyk made changes -
            Attachment New: Image 064.png [ 307035 ]
            Matthew Van Kuyk created issue -

              Unassigned Unassigned
              2c9851933e34 Matthew Van Kuyk
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: