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  1. Jira Service Management Data Center
  2. JSDSERVER-5627

Allow creating nested Request Types and Request Type Groups to show in customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      At the moment Jira Service desk only allows creating one layer of Groups for Request Types;

      So currently there only 2 layers - Group and Request Types inside the groups.

      What is being suggested in this feature request is that there are 3 layers, so that Customers are able to nest Groups and Request Types inside upper level Groups as follows:

       

       

       

       

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            [JSDSERVER-5627] Allow creating nested Request Types and Request Type Groups to show in customer portal

              Unassigned Unassigned
              soslopov Sergey
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                Created:
                Updated: