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  1. Jira Service Management Data Center
  2. JSDSERVER-5617

Prevent Project administrators from adding customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently there is an option to turn off Agents from organization management through - Jira Administration >> Applications >> Jira Service Management -> Configuration

      The option -

      • No, only JIRA administrators can manage organizations
        Does turn off Add Organizations for Project admins but does not turn off Add Customer

      Suggestion -

      1. Turn off Add Customer for Project administrators as well (lump them in with agents).
      2. Or add another option to control Project administrators the same as for Agents on managing/adding customers

      Affects Share in customer portal also -

      This also affects the share in customer portal, where it will restrict Agent from Sharing with an email that is not in Jira, which stops them from creating a new customer, but the Project administrator is not exempt and can still Share with an email not in Jira.

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            [JSDSERVER-5617] Prevent Project administrators from adding customers

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              Unassigned Unassigned
              dung@atlassian.com Dave (Inactive)
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                Created:
                Updated: