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  1. Jira Service Management Data Center
  2. JSDSERVER-5609

Improve behavior when pasting images on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • 0
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When customers use the Customer Portal in JIRA Service Desk, they can attach files by pasting the content of the clipboard (CTRL+V in most cases). When a file is pasted this way, it is attached with the name 'image'png'. The issue with this is when more than one image is pasted as each file is named the same, and as we know, JIRA's expected behavior with thumbnails when having several files with the same name will cause all thumbnails to show only one of the images (the most recently attached, see bug ticket JRASERVER-2169). The Customer Portal should be prepared for this.

      The suggestion is for the Customer Portal to generate random (or different) names for each image pasted like it already does when attaching an issue from inside JIRA.

          Form Name

            [JSDSERVER-5609] Improve behavior when pasting images on Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012419 ] New: JAC Suggestion Workflow 3 [ 3650002 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Earl McCutcheon made changes -
            Labels New: UXELI

            Eric Linder added a comment -

            Hi everyone, below is new official Jira/Atlassian thread on this paste image topic from Daniel Gutierrez (who works in the Atlassian founders office and set this up).  Let's all try to rally around this new official thread and vote to get this issue fixed once and for all:

             

            Thanks for your interest in this use-case! I've opened a feature request on jira.atlassian.com for you watch and vote on: JRACLOUD-71695

            I'm also locking this particular thread for comments as it is dated and we want to make sure your comments and feedback get the attention they deserve. Please create a new question on Community if you need help with a particular aspect of Jira's current behavior. And if JRACLOUD-71695 completely captures what you're looking for, please watch it to keep up with any changes planned in Jira.

            Thanks!

            Daniel | Atlassian Support

             

            Eric Linder added a comment - Hi everyone, below is new official Jira/Atlassian thread on this paste image topic from Daniel Gutierrez (who works in the Atlassian founders office and set this up).  Let's all try to rally around this new official thread and vote to get this issue fixed once and for all:   Thanks for your interest in this use-case! I've opened a feature request on jira.atlassian.com for you watch and vote on:  JRACLOUD-71695 I'm also locking this particular thread for comments as it is dated and we want to make sure your comments and feedback get the attention they deserve. Please create a new question on Community if you need help with a particular aspect of Jira's current behavior. And if  JRACLOUD-71695  completely captures what you're looking for, please watch it to keep up with any changes planned in Jira. Thanks! Daniel | Atlassian Support  
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666105 ] New: JAC Suggestion Workflow [ 3012419 ]
            Rene C. [Atlassian Support] made changes -
            Link Original: This issue is related to JSDSERVER-4100 [ JSDSERVER-4100 ]
            Rene C. [Atlassian Support] made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue duplicates JSDSERVER-4100 [ JSDSERVER-4100 ]

            Rene C. [Atlassian Support] added a comment -

            To everyone who has voted and is watching the progress of this issue:

            In an effort to consolidate and keep the right track of the interest for new features, this request is being merged with a similar Suggestion with more traction ( JSDSERVER-4100 ). We suggest moving your vote to that ticket.

            Rene C. [Atlassian Support] added a comment - To everyone who has voted and is watching the progress of this issue: In an effort to consolidate and keep the right track of the interest for new features, this request is being merged with a similar Suggestion with more traction ( JSDSERVER-4100 ). We suggest moving your vote to that ticket.
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2503360 ] New: Confluence Workflow - Public Facing v4 [ 2666105 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
              Votes:
              6 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: