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  1. Jira Service Management Data Center
  2. JSDSERVER-5538

JSON payload of automation webhook should tell internal from public comment

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Summary

      Using an automation to send a webhook for comment added event, the JSON payload of the webhook doesn't contain information on comment type, so it's not possible to tell whether the added comment is internal or public. This makes it hard to process the JSON data.

      Suggestion

      Include comment type in JSON payload for automation webhook.

          Form Name

            [JSDSERVER-5538] JSON payload of automation webhook should tell internal from public comment

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            SET Analytics Bot made changes -
            UIS New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012426 ] New: JAC Suggestion Workflow 3 [ 3646116 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665699 ] New: JAC Suggestion Workflow [ 3012426 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2486648 ] New: Confluence Workflow - Public Facing v4 [ 2665699 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1261 [ JSDSERVER-1261 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue is related to JRASERVER-66134 [ JRASERVER-66134 ]
            Andy Nguyen (Inactive) created issue -

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: