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  1. Jira Service Management Data Center
  2. JSDSERVER-5538

JSON payload of automation webhook should tell internal from public comment

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Details

    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Summary

      Using an automation to send a webhook for comment added event, the JSON payload of the webhook doesn't contain information on comment type, so it's not possible to tell whether the added comment is internal or public. This makes it hard to process the JSON data.

      Suggestion

      Include comment type in JSON payload for automation webhook.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-1261 Comment return from REST API does not include Visibility for Service Desk Project

          • Closed

          Suggestion - JRASERVER-66134 Return project key in JSON response for comment and worklog related webhook

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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