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  1. Jira Service Management Data Center
  2. JSDSERVER-5527

As a Service Desk agent I would like to be able to perform bulk issue operations on issues from the SD queue

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Description
      Often as a service desk agent, I have to perform certain operations on multiple issues in a queue e.g. transition or comment. Currently I'm only able to do this one after another or by moving to the issue navigator to perform a bulk change, which also requires moving out of the Service Desk queue.

      Suggestion
      It would greatly improve usability, if there is a bulk change option similar to the one on the issue navigator that I could use to perform actions on multiple issues in the queue at once.

          Form Name

            [JSDSERVER-5527] As a Service Desk agent I would like to be able to perform bulk issue operations on issues from the SD queue

            Surevine added a comment -

            Transitioning multiple tickets from the queue is a "must have" feature. I can't believe nobody did this already.

            Surevine added a comment - Transitioning multiple tickets from the queue is a "must have" feature. I can't believe nobody did this already.

            LarryD added a comment -

            Another 2 years?

            LarryD added a comment - Another 2 years?

            LarryD added a comment -

            How much longer are you going to make us wait Atlassian?!?!?!

            LarryD added a comment - How much longer are you going to make us wait Atlassian?!?!?!

            Andrew Fair added a comment -

            I'm surprised this isn't a thing already, we had an email blast come into our support and all of them needed to be deleted, a few hundred at that. Now how are we supposed to clean those out? 

            Andrew Fair added a comment - I'm surprised this isn't a thing already, we had an email blast come into our support and all of them needed to be deleted, a few hundred at that. Now how are we supposed to clean those out? 

            Jochen Schneider added a comment -

            @Pavol: But how? Unlike in a 'Software Project', there is no 'Issues and filters' with the function 'Bulk change'. In my 'Service desk project', there are 'Queues' instad of the issue lists, and they don't have the functionality 'Bulk change.'

            Jochen Schneider added a comment - @Pavol: But how? Unlike in a 'Software Project', there is no 'Issues and filters' with the function 'Bulk change'. In my 'Service desk project', there are 'Queues' instad of the issue lists, and they don't have the functionality 'Bulk change.'

            Pavol Sočuvka added a comment -

            Jochen, you can still bulk delete issues via regular issue search. You can also add some time parameter to JQL in order to narrow down your search.

            Pavol Sočuvka added a comment - Jochen, you can still bulk delete issues via regular issue search. You can also add some time parameter to JQL in order to narrow down your search.

            Jochen Schneider added a comment -

            I can't belive JSD does not have this feature. We are creating tickets through API. There was a bug in our software, now I have thousands of tickets in Jira. No chance of removing them ???

            Jochen Schneider added a comment - I can't belive JSD does not have this feature. We are creating tickets through API. There was a bug in our software, now I have thousands of tickets in Jira. No chance of removing them ???

            Matteo Zivieri added a comment -

            what are you waiting for?

            +1

            Matteo Zivieri added a comment - what are you waiting for? +1

            Terra Ickes added a comment -

            +1! This is a standard internal/customer service desk and crm feature that most other tools competing in this arena support out-of-the-box.

            Terra Ickes added a comment - +1! This is a standard internal/customer service desk and crm feature that most other tools competing in this arena support out-of-the-box.

            LarryD added a comment -

            Are you seriously saying, that if you have over 100 tickets, in your queue, you have to go through and delete each one INDIVIDUALLY? Holy Moly!!!! First no Whitelisting domains for incoming emails, now this?!?! At least this request is fairly new, maybe it has a shot. Very surprised on the lack of features on JSD, and very disappointed....

             

            Not sure if I'm going to be around but DEFINITELY +1   

            LarryD added a comment - Are you seriously saying, that if you have over 100 tickets, in your queue, you have to go through and delete each one INDIVIDUALLY? Holy Moly!!!! First no Whitelisting domains for incoming emails, now this?!?! At least this request is fairly new, maybe it has a shot. Very surprised on the lack of features on JSD, and very disappointed....   Not sure if I'm going to be around but DEFINITELY +1   

              Unassigned Unassigned
              takindele Taiwo Akindele (Inactive)
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                Created:
                Updated: