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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5527

As a Service Desk agent I would like to be able to perform bulk issue operations on issues from the SD queue

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • UIS:
      3
    • Support reference count:
      1
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Problem Description
      Often as a service desk agent, I have to perform certain operations on multiple issues in a queue e.g. transition or comment. Currently I'm only able to do this one after another or by moving to the issue navigator to perform a bulk change, which also requires moving out of the Service Desk queue.

      Suggestion
      It would greatly improve usability, if there is a bulk change option similar to the one on the issue navigator that I could use to perform actions on multiple issues in the queue at once.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              takindele Taiwo Akindele (Inactive)
              Votes:
              68 Vote for this issue
              Watchers:
              36 Start watching this issue

                Dates

                Created:
                Updated: