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  1. Jira Service Management Data Center
  2. JSDSERVER-287

Allow bulk issue operations on a queue

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Queues
    • 16
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When viewing the issues in a queue, it'd be great to have the ability to edit them with the "gear" menu as well as perform bulk changes. Basically the same options available to issues in filter results.

          Form Name

            [JSDSERVER-287] Allow bulk issue operations on a queue

            Casey Stewart added a comment -

            This functionality would be very beneficial for the productivity of our Service team.

            Casey Stewart added a comment - This functionality would be very beneficial for the productivity of our Service team.

            Susann Ivarsson added a comment -

            +1

            Susann Ivarsson added a comment - +1

            Marcel Krzyzewski added a comment -

            Definitely a useful feature! To decrease the number of menus for the same thing

            Marcel Krzyzewski added a comment - Definitely a useful feature! To decrease the number of menus for the same thing

            Anna Borgwing added a comment -

            +1

            Anna Borgwing added a comment - +1

            tick-TS added a comment -

            We as a company would also like to use this feature 

            tick-TS added a comment - We as a company would also like to use this feature 

            Andrew Boyter added a comment -

            This would be a great help to us. Our Service Desk team works almost exclusively out of the queues and it would be a huge reduction in friction if we could select a bunch of tickets and change the status, move, and otherwise manage the selected tickets outside of the 5 options available.

            Andrew Boyter added a comment - This would be a great help to us. Our Service Desk team works almost exclusively out of the queues and it would be a huge reduction in friction if we could select a bunch of tickets and change the status, move, and otherwise manage the selected tickets outside of the 5 options available.

            Dan Metzger added a comment -

            I would second this request!  Bulk editing from the queues would be most useful!

            Dan Metzger added a comment - I would second this request!  Bulk editing from the queues would be most useful!

            Marco Stabile added a comment -

            This would be a great feature also for us! We perform several bulk operations each day, and now we have to switch between the queues and the filters, that is quite dispersive for our agents.

            Marco Stabile added a comment - This would be a great feature also for us! We perform several bulk operations each day, and now we have to switch between the queues and the filters, that is quite dispersive for our agents.

              Unassigned Unassigned
              326454d074a9 CharlesW
              Votes:
              59 Vote for this issue
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              32 Start watching this issue

                Created:
                Updated: