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  1. Jira Service Management Data Center
  2. JSDSERVER-552

First contact resolution (FCR) report

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Would like to see the results of implementing several new services in terms of how it affects our ability to resolve issues on the first customer contact. For example:

      Confluence KB implementation
      Changes in information capture on the customer portals
      Trainign and education improvements.

      Currently, either this is impossible or it is next to impossible to find as I have looked in many places but ther seems to be no information on it.

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          Suggestion - JSDCLOUD-552 First contact resolution (FCR) report

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              Unassigned Unassigned
              751a5cfa7e7f Daren Chung
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