Details
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Suggestion
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Resolution: Unresolved
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6
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Would like to see the results of implementing several new services in terms of how it affects our ability to resolve issues on the first customer contact. For example:
Confluence KB implementation
Changes in information capture on the customer portals
Trainign and education improvements.
Currently, either this is impossible or it is next to impossible to find as I have looked in many places but ther seems to be no information on it.
Attachments
Issue Links
- is related to
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JSDSERVER-552 First contact resolution (FCR) report
- Closed