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  1. Jira Service Management Data Center
  2. JSDSERVER-5516

Error when sharing cannot be viewed due to automatic page refresh

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.3.0
    • 3.7.1, 3.8.3, 3.9.3, 3.9.6
    • Customer Portal
    • None

      Experienced Behavior

      When sharing a request in the portal an error is encountered. This error cannot be read because the page quickly refreshes causing the error to disappear. This did not happen in previous versions.

      Expected Behavior

      Error remains visible to the user so they may review error and take necessary actions.

      Steps to Reproduce

      1. Create sample project
      2. Edit an issue to make description empty
      3. Mark description field as required in the sample project's field configuration scheme
      4. Attempt to share the issue through the portal
      5. Error appears and quickly disappears
        • Error: "Failed to update request participants field, errors:"
        • Test in 3.5.2 to see error without refresh

      Testing Notes
      Only versions that were tested are mentioned below. This is not intended to include all versions

      Testing shows error disappears in the following versions:

      • 3.8.3
      • 3.7.1

      The following versions show the error as expected.

      • 3.5.2

            [JSDSERVER-5516] Error when sharing cannot be viewed due to automatic page refresh

            Patrick Turbett made changes -
            Remote Link Original: This issue links to "JSDS-1847 (JIRA Server (Bulldog))" [ 432588 ] New: This issue links to "JSMDC-1847 (JIRA Server (Bulldog))" [ 432588 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Lachlan G (Inactive) made changes -
            Link New: This issue is duplicated by JSDSERVER-5748 [ JSDSERVER-5748 ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 4.3.0 [ 86595 ]
            Lachlan G (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Lachlan G (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Lachlan G (Inactive) made changes -
            Assignee New: Kunal Kanojia [ kkanojia ]
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-1847 (JIRA Server (Bulldog))" [ 432588 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 3
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2481658 ] New: JAC Bug Workflow v3 [ 3126637 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]

              kkanojia Kunal Kanojia
              tevans Tim Evans (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: