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  1. Jira Service Management Data Center
  2. JSDSERVER-5507

Sent notification to Project Admin When Mail Request Flagged as Failure

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently when an email request is failed to be processed by email channel the only way is to check the processing log or JIRA incoming log.

      Suggested Solution

      Implement a feature in JIRA service desk whereby every email request that is failed to proceed should trigger a failure notification to the project admin

      Why this is important

      This will help the project admin to have a better overview of the email that was failed to proceed at their end. This will simply the admin task whereby they would not need to check logs or wait until a customer report to them when an email is not processed.

          Form Name

            [JSDSERVER-5507] Sent notification to Project Admin When Mail Request Flagged as Failure

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 981017 ]

            EOS Atlassian Team added a comment -

            This is required by our Service Desk teams as well because they aren't Jira admins and thus aren't allowed to view the logs from within Jira. Another possibility would be to schedule an automatic export of the related mail audit logs (see JSDSERVER-1823).

            EOS Atlassian Team added a comment - This is required by our Service Desk teams as well because they aren't Jira admins and thus aren't allowed to view the logs from within Jira. Another possibility would be to schedule an automatic export of the related mail audit logs (see JSDSERVER-1823 ).
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            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              smanimaran Shan Sharma Manimaran (Inactive)
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                Created:
                Updated: