Problem Definition

Currently when an email request is failed to be processed by email channel the only way is to check the processing log or JIRA incoming log.

Suggested Solution

Implement a feature in JIRA service desk whereby every email request that is failed to proceed should trigger a failure notification to the project admin

Why this is important

This will help the project admin to have a better overview of the email that was failed to proceed at their end. This will simply the admin task whereby they would not need to check logs or wait until a customer report to them when an email is not processed.