Details
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Bug
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Resolution: Unresolved
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Low
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None
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3.8.1, 3.9.1, 3.10.0, 4.6.0
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6
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Severity 3 - Minor
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2
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Description
Issue Summary
- Open and Closed issue count is "0" in 'Customers' option when Resolution field is hidden
Steps to Reproduce
- Go to Project Settings of a Service Desk project.
- In the field configuration set the field Resolution as hidden.
- Go to Re-Indexing and perform a 'Background re-index'
- Go back to the Project, and select the option 'Customers'
Expected Behavior
- You can see the Open and Closed count of all users.
- The requests are showing correctly in the filter result when customer filters the requests to show Open requests, Closed requests and Any status.
Actual Behavior
- The Open and Closed request appear as 0:
- The request only appears when the Any status filter is used, it doesn't show in the result for Open requests or Closed requests.
Workaround
- Not to hide the resolution field
Notes:
Attachments
Issue Links
- is related to
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JSDSERVER-7098 Opened Request and Closed Request count is "0" in 'Customers' page when switching user profile to a non English language
- Closed
- mentioned in
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