Open Request and Closed Request count is "0" in 'Customers' page when Resolution field is hidden

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 3.8.1, 3.9.1, 3.10.0, 4.6.0
    • Component/s: Customer Portal
    • 8
    • Severity 3 - Minor
    • 2

      Issue Summary
      • Open and Closed issue count is "0" in 'Customers' option when Resolution field is hidden
      Steps to Reproduce
      1. Go to Project Settings of a Service Desk project.
      2. In the field configuration set the field Resolution as hidden.
      3. Go to Re-Indexing and perform a 'Background re-index'
      4. Go back to the Project, and select the option 'Customers'
      Expected Behavior
      • You can see the Open and Closed count of all users.
      • The requests are showing correctly in the filter result when customer filters the requests to show Open requests, Closed requests and Any status.
      Actual Behavior
      • The Open and Closed request appear as 0:
      • The request only appears when the Any status filter is used, it doesn't show in the result for Open requests or Closed requests.
      Workaround
      • Not to hide the resolution field
      Notes:

        1. hide-resolution-field.png
          102 kB
          Martin Ma
        2. screenshot-1.png
          56 kB
          Rene C. [Atlassian Support]

            Assignee:
            Unassigned
            Reporter:
            Rene C. [Atlassian Support] (Inactive)
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            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: