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  1. Jira Service Management Data Center
  2. JSDSERVER-5471

Allow Disabling Popular Responses and Recently Used from Canned Responses

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When using the Canned Responses in Service Desk, you get a list of the Recently used and Popular responses in the project. The suggestion is to be able to configure how many will be shown of each or to completely disable any (or both) of them.

          Form Name

            [JSDSERVER-5471] Allow Disabling Popular Responses and Recently Used from Canned Responses

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010487 ] New: JAC Suggestion Workflow 3 [ 3646114 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663714 ] New: JAC Suggestion Workflow [ 3010487 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2472899 ] New: Confluence Workflow - Public Facing v4 [ 2663714 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Rene C. [Atlassian Support] made changes -
            Summary Original: Allow Disabling Popular Responses New: Allow Disabling Popular Responses and Recently Used from Canned Responses
            Rene C. [Atlassian Support] created issue -

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
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                Created:
                Updated:
                Resolved: