Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5471

Allow Disabling Popular Responses and Recently Used from Canned Responses

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Issue View
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When using the Canned Responses in Service Desk, you get a list of the Recently used and Popular responses in the project. The suggestion is to be able to configure how many will be shown of each or to completely disable any (or both) of them.

            [JSDSERVER-5471] Allow Disabling Popular Responses and Recently Used from Canned Responses

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010487 ] New: JAC Suggestion Workflow 3 [ 3646114 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663714 ] New: JAC Suggestion Workflow [ 3010487 ]

            James H added a comment -

            I agree with any request that gives more customisation ability to the administrator!  I've also raised a request for a number of potential enhancements to the Canned Responses, such as permissioning control and private/personal Canned Responses.  Please add your vote if you agree: JSDSERVER-6028

            James H added a comment - I agree with any request that gives more customisation ability to the administrator!  I've also raised a request for a number of potential enhancements to the Canned Responses, such as permissioning control and private/personal Canned Responses.  Please add your vote if you agree:  JSDSERVER-6028
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2472899 ] New: Confluence Workflow - Public Facing v4 [ 2663714 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Rene C. [Atlassian Support] made changes -
            Summary Original: Allow Disabling Popular Responses New: Allow Disabling Popular Responses and Recently Used from Canned Responses

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: