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  1. Jira Service Management Data Center
  2. JSDSERVER-542

Assign issue to approver and have approver view and approve/deny in customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I want to be able to have an access request or purchase request workflow where the customer creates the request, the service desk assigns the request to an approver and the approver can view the issue in service desk customer portal and action workflow transitions from the customer portal.

      currently it seems i have to send approvers to regular jira, when they too should go through customer portal IMO

      thanks in advance for any response!

          Form Name

            [JSDSERVER-542] Assign issue to approver and have approver view and approve/deny in customer portal

            lingbo (Inactive) added a comment -

            Hi everyone,

            This is available in server, version 3.2. You can find the release notes here: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html.

            Cheers,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, This is available in server, version 3.2. You can find the release notes here: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html . Cheers, Lingbo

            Jamie Saliga added a comment -

            What is the JIRA issue to track the release of this functionality on Server?

            Jamie Saliga added a comment - What is the JIRA issue to track the release of this functionality on Server?

            vwong added a comment -

            Hi all,

            We have recently launched an approvals feature on JIRA Service Desk and it is available on cloud right now!
            Feel free to check out the documentation about it: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+approvals

            Cheers,
            Vincent

            vwong added a comment - Hi all, We have recently launched an approvals feature on JIRA Service Desk and it is available on cloud right now! Feel free to check out the documentation about it: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+approvals Cheers, Vincent

              Unassigned Unassigned
              9f4d2c778207 zerobravo
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