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  1. Jira Service Management Data Center
  2. JSDSERVER-542

Assign issue to approver and have approver view and approve/deny in customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I want to be able to have an access request or purchase request workflow where the customer creates the request, the service desk assigns the request to an approver and the approver can view the issue in service desk customer portal and action workflow transitions from the customer portal.

      currently it seems i have to send approvers to regular jira, when they too should go through customer portal IMO

      thanks in advance for any response!

          Form Name

            [JSDSERVER-542] Assign issue to approver and have approver view and approve/deny in customer portal

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011810 ] New: JAC Suggestion Workflow 3 [ 3646906 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665236 ] New: JAC Suggestion Workflow [ 3011810 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324402 ] New: Confluence Workflow - Public Facing v4 [ 2665236 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Becc (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 301582 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053452 ] New: JSD Suggestion Workflow - TEMP [ 2324402 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048563 ] New: JSD Suggestion Workflow [ 2053452 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279319 ] New: JSD Suggestion Workflow - TEMP [ 2048563 ]
            jonah (Inactive) made changes -
            Description Original: I want to be able to have an access request or purchase request workflow where the customer creates the request, the service desk assigns the request to an approver and the approver can view the issue in service desk customer portal and action workflow transitions from the customer portal.

            currently it seems i have to send approvers to regular jira, when they too should go through customer portal IMO

            thanks in advance for any response!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-542].
              {panel}

            I want to be able to have an access request or purchase request workflow where the customer creates the request, the service desk assigns the request to an approver and the approver can view the issue in service desk customer portal and action workflow transitions from the customer portal.

            currently it seems i have to send approvers to regular jira, when they too should go through customer portal IMO

            thanks in advance for any response!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-542 [ JSDCLOUD-542 ]

              Unassigned Unassigned
              9f4d2c778207 zerobravo
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: