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  1. Jira Service Management Data Center
  2. JSDSERVER-5418

"Canned response" icon missing from Wiki toolbar

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.9.1
    • 3.8.1
    • Issue View
    • None

      Summary

      "Canned response" icon is missing from the Wiki toolbar when opening transition which defaults to Text Mode

      Normal Missing

      Environment

      • Service Desk 3.8.1 (this version not available in Affects Version/s field)

      Steps to Reproduce

      Watch canned.mp4 for a demonstration of this

      1. Click on a transition so the transition screen will appear
      2. Select Text Mode
      3. Close the transition screen when it is in Text Mode
        • The purpose of this is so the transition screen will open with Text Mode
      4. Click on a transition so the transition screen will appear again

      Expected Results

      The Canned response icon is visible

      Actual Results

      • The Canned response icon is missing until you click on the Visual tab
      • Once clicked, the icon will remain when you switch between tabs

      Notes

      • Only seems to happen when the transition screen opens with Text Mode. If the screen opens with Visual mode, the icon will be visible

      Workaround

      No known workaround

        1. canned.mp4
          6.75 MB
        2. image-2018-03-15-13-27-23-055.png
          image-2018-03-15-13-27-23-055.png
          199 kB
        3. screenshot-1.png
          screenshot-1.png
          354 kB
        4. Screen Shot 2017-12-11 at 11.02.22 AM.png
          Screen Shot 2017-12-11 at 11.02.22 AM.png
          213 kB
        5. text.png
          text.png
          28 kB
        6. visual.png
          visual.png
          29 kB

          Form Name

            [JSDSERVER-5418] "Canned response" icon missing from Wiki toolbar

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2442999 ] New: JAC Bug Workflow v3 [ 3126413 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

            Andy Heinzer added a comment -

            Added link to Scriptrunner Jira bug

            Andy Heinzer added a comment - Added link to Scriptrunner Jira bug
            Andy Heinzer made changes -
            Remote Link New: This issue links to "Scriptrunner for Jira - Canned responses in transition window missing (Web Link)" [ 356905 ]

            Jamie Echlin _ScriptRunner - The Adaptavist Group_ added a comment - - edited

            The fix for this has just been released in ScriptRunner 5.3.9, apologies for the inconvenience.

            Jamie Echlin _ScriptRunner - The Adaptavist Group_ added a comment - - edited The fix for this has just been released in ScriptRunner 5.3.9, apologies for the inconvenience.

            Ronnie Volkmar added a comment -

            I was able to reproduce this issue in my test lab.

            Jira server 7.8

            Jira Service Desk 3.11.0 

            ScriptRunner 5.3.7 

             

            When I have scriptrunner enabled I don't see canned responses, BUT when I disable script runner all is good:

             

            With ScriptRunner:

             

             

            Without:

             

            Ronnie Volkmar added a comment - I was able to reproduce this issue in my test lab. Jira server 7.8 Jira Service Desk 3.11.0  ScriptRunner 5.3.7    When I have scriptrunner enabled I don't see canned responses, BUT when I disable script runner all is good:   With ScriptRunner:     Without:  
            Ronnie Volkmar made changes -
            Attachment New: image-2018-03-15-13-27-23-055.png [ 311206 ]
            Ronnie Volkmar made changes -
            Attachment New: screenshot-1.png [ 311205 ]

            Harald Weiss added a comment -

            I guess it is this one:

            https://productsupport.adaptavist.com/browse/SRJIRA-2727

            Harald Weiss added a comment - I guess it is this one: https://productsupport.adaptavist.com/browse/SRJIRA-2727

              averkholantcev Aleksei Verkholantcev (Inactive)
              ywoo Yit Wei
              Affected customers:
              1 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: