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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5418

"Canned response" icon missing from Wiki toolbar

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Low
    • Resolution: Fixed
    • Affects Version/s: 3.8.1
    • Fix Version/s: 3.9.1
    • Component/s: Issue View
    • Labels:
      None

      Description

      Summary

      "Canned response" icon is missing from the Wiki toolbar when opening transition which defaults to Text Mode

      Normal Missing

      Environment

      • Service Desk 3.8.1 (this version not available in Affects Version/s field)

      Steps to Reproduce

      Watch canned.mp4 for a demonstration of this

      1. Click on a transition so the transition screen will appear
      2. Select Text Mode
      3. Close the transition screen when it is in Text Mode
        • The purpose of this is so the transition screen will open with Text Mode
      4. Click on a transition so the transition screen will appear again

      Expected Results

      The Canned response icon is visible

      Actual Results

      • The Canned response icon is missing until you click on the Visual tab
      • Once clicked, the icon will remain when you switch between tabs

      Notes

      • Only seems to happen when the transition screen opens with Text Mode. If the screen opens with Visual mode, the icon will be visible

      Workaround

      No known workaround

        Attachments

        1. canned.mp4
          6.75 MB
        2. image-2018-03-15-13-27-23-055.png
          image-2018-03-15-13-27-23-055.png
          199 kB
        3. screenshot-1.png
          screenshot-1.png
          354 kB
        4. Screen Shot 2017-12-11 at 11.02.22 AM.png
          Screen Shot 2017-12-11 at 11.02.22 AM.png
          213 kB
        5. text.png
          text.png
          28 kB
        6. visual.png
          visual.png
          29 kB

          Activity

            People

            Assignee:
            averkholantcev Aleksei Verkholantcev (Inactive)
            Reporter:
            ywoo Yit Wei Woo (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            13 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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