Summary

"Canned response" icon is missing from the Wiki toolbar when opening transition which defaults to Text Mode

Normal	Missing

Environment

• Service Desk 3.8.1 (this version not available in Affects Version/s field)

Steps to Reproduce

Watch canned.mp4 for a demonstration of this

1. Click on a transition so the transition screen will appear
2. Select Text Mode
3. Close the transition screen when it is in Text Mode
   • The purpose of this is so the transition screen will open with Text Mode
4. Click on a transition so the transition screen will appear again

Expected Results

The Canned response icon is visible

Actual Results

• The Canned response icon is missing until you click on the Visual tab
• Once clicked, the icon will remain when you switch between tabs

Notes

• Only seems to happen when the transition screen opens with Text Mode. If the screen opens with Visual mode, the icon will be visible

Workaround

No known workaround