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Bug
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Resolution: Fixed
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Low
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3.8.1
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None
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Severity 3 - Minor
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Summary
"Canned response" icon is missing from the Wiki toolbar when opening transition which defaults to Text Mode
| Normal | Missing |
|---|---|
 |
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Environment
- Service Desk 3.8.1 (this version not available in Affects Version/s field)
Steps to Reproduce
Watch canned.mp4
for a demonstration of this
- Click on a transition so the transition screen will appear
- Select Text Mode
- Close the transition screen when it is in Text Mode
- The purpose of this is so the transition screen will open with Text Mode
- Click on a transition so the transition screen will appear again
Expected Results
The Canned response icon is visible
Actual Results
- The Canned response icon is missing until you click on the Visual tab
- Once clicked, the icon will remain when you switch between tabs
Notes
- Only seems to happen when the transition screen opens with Text Mode. If the screen opens with Visual mode, the icon will be visible
Workaround
No known workaround
- links to
- was cloned as
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
JSDS-1280
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