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  1. Jira Service Management Data Center
  2. JSDSERVER-5385

When all existing SLAs for a project are removed, SLAs can no longer be created due to the page refreshing.

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • 3.5.1
    • 3.5.0
    • SLA
    • None

    Description

      Steps to Reproduce

      1. Create new Service Desk project.
      2. Delete the preconfigured SLAs
      3. Click the "Create a metric" button to create a new SLA

      Expected Results

      The page for configuring a new SLA will render.

      Actual Results

      The browser refreshes the entire page in an infinite loop. The page to configure an SLA never loads.

      Workaround

      Upgrade Service Desk to at least 3.5.1. This behavior isn't present in 3.5.1+

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5111 When there is no SLA metric user is not able to create the first one

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              lgoodhewcook Lachlan G (Inactive)
              sseaver Shaun S
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              Dates

                Created:
                Updated:
                Resolved:

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