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Details

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 3.5.1
Affects Version/s: 3.5.0
Component/s: SLA
Labels:
- warranty

Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Summary

When there is no SLA metric in the SD project user will encounter an endless spinner and a page keeps refreshing while trying to create the first SLA metric.

Steps to Reproduce

Create a new SD project.
Remove all the existing SLA metric in the project.
Try to create a new SLA metric

Expected Results

New SLA metric configuration page get correctly displayed.

Actual Results

Page keeps refreshing with an endless spinner
The below exception is thrown in the log file:

2017-05-16 13:52:11,352 http-nio-8080-exec-12 ERROR admin 832x249x2 myyi3q 0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/agent/SLAT/sla/consistencydata [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Trying to create empty sub-expression. Current JQL is '{project = 10102} AND ('.
java.lang.IllegalStateException: Trying to create empty sub-expression. Current JQL is '{project = 10102} AND ('.
	at com.atlassian.jira.jql.builder.PrecedenceSimpleClauseBuilder$StartGroup.endgroup(PrecedenceSimpleClauseBuilder.java:818)
	at com.atlassian.jira.jql.builder.PrecedenceSimpleClauseBuilder.endsub(PrecedenceSimpleClauseBuilder.java:103)
	at com.atlassian.jira.jql.builder.DefaultJqlClauseBuilder.endsub(DefaultJqlClauseBuilder.java:150)
	at com.atlassian.servicedesk.internal.sla.task.OutdatedIssueFinder.getOutdatedMetricsQuery(OutdatedIssueFinder.java:119)
	at com.atlassian.servicedesk.internal.sla.task.OutdatedIssueFinder.getOutdatedServiceDeskIssueCount(OutdatedIssueFinder.java:65)
	at com.atlassian.servicedesk.internal.sla.task.SlaDataConsistencyServiceImpl.getSLADataConsistencyState(SlaDataConsistencyServiceImpl.java:49)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaHelper.getSLAConsistencyData(ServiceDeskSlaHelper.java:194)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaResource.lambda$getSlaConsistencyData$46(ServiceDeskSlaResource.java:213)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$0(EitherStep3.java:26)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$1(EitherStep3.java:26)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$then$2(EitherStep3.java:25)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870)
	at io.atlassian.fugue.Either.flatMap(Either.java:230)
	at com.atlassian.pocketknife.step.EitherStep3.then(EitherStep3.java:24)
	at com.atlassian.servicedesk.internal.rest.sla.agentview.ServiceDeskSlaResource.getSlaConsistencyData(ServiceDeskSlaResource.java:213)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:38)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:27)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:27)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 53 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:134)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:87)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 28 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

Notes

The error cannot be reproduced on a JSD 3.4.0 instance.

Workaround

Create a new SD project with pre-defined SLA.
Copy project configuration from current project to new project.
Setup the custom SLA in the new project before removing the pre-defined SLA.
Move issues to new project.
(Optional) Delete current project.
(Optional) Change project key of new project.

Attachments

Issue Links

is duplicated by

JSDSERVER-5385 When all existing SLAs for a project are removed, SLAs can no longer be created due to the page refreshing.

Closed

relates to: JSMDC-607 Loading...

When there is no SLA metric user is not able to create the first one