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  1. Jira Service Management Data Center
  2. JSDSERVER-5307

When adding staff agent as a customer this seemed to override any notifications I get as a staff member

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    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When adding myself (staff agent) as a customer under an organization to have access to the customer portal, this seemed to override any notifications I get as a staff member. We had to change the customer notification settings to only notify users of their own updates or replies to their own tickets. After that, I wasn't receiving any notifications for anything. When I removed myself as a customer under the organization, I started getting the staff notifications again for newly created tickets and new replies from clients. So, I'll need to re-add myself as a customer if I need to check something on the customer portal, but be removed from that list otherwise.  This seems to be a bug.

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            [JSDSERVER-5307] When adding staff agent as a customer this seemed to override any notifications I get as a staff member

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 467201 ]
            Bartosz Ornatowski made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Bartosz Ornatowski made changes -
            Assignee New: Bartosz Ornatowski [ bornatowski ]
            Bartosz Ornatowski made changes -
            Link New: This issue relates to JSDSERVER-5697 [ JSDSERVER-5697 ]
            Tomasz Bartyzel made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 467201 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 465410 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 464789 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012121 ] New: JAC Suggestion Workflow 3 [ 3651202 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 432939 ]

              bornatowski Bartosz Ornatowski
              2e5bd0660597 Kelli Silva
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                Created:
                Updated:
                Resolved: