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  1. Jira Service Management Data Center
  2. JSDSERVER-5276

Allow single Email to handle All Service Desk comments

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, JIRA Service Desk require the configuration of one Email Address per Service Desk project. This means, having 100+ Service Desk projects will equal to needing 100+ email addresses.

      Suggested Solution

      This request is specific to adding/creating comments to have only a single Service Desk Email Request configured for all Service Desk projects configured. It will be able to differentiate the Issue Key and added the comment correctly to the right Service Desk Request.

      Why this is important

      Large clients will want to have more than 1000 Service Desk projects configured and this will mean a requirement to have 1000 email addresses. Each of them has to be manually configured on the Email Requests setting.

            [JSDSERVER-5276] Allow single Email to handle All Service Desk comments

            Charlie Marriott added a comment -
            Atlassian Update – 27 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 27 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              znoorsazali Zul NS [Atlassian]
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                Created:
                Updated:
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