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  1. Jira Service Management Data Center
  2. JSDSERVER-524

Archiving of request types

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Sometimes it's possible (due to a project) that you need a new request type only for a few weeks.

      When you delete a request type the message says:

      Are you sure you want to delete the Get access to a printer request type?
      Issues created with this request type won't be affected.

      This note is not correct. When you remove a request type then the following happens within the customer portal:

      • the request type icon switches (random or everytime the robot?)
      • all details which are entered fields within the create event are not visible to the customer portal

      It would great to have the ability to archive those request types which are not needed anymore and no customer can choose this again or you can re-enable it if needed.

            [JSDSERVER-524] Archiving of request types

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011626 ] New: JAC Suggestion Workflow 3 [ 3649121 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663961 ] New: JAC Suggestion Workflow [ 3011626 ]
            Archana Menon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 379410 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322841 ] New: Confluence Workflow - Public Facing v4 [ 2663961 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052658 ] New: JSD Suggestion Workflow - TEMP [ 2322841 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048559 ] New: JSD Suggestion Workflow [ 2052658 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280393 ] New: JSD Suggestion Workflow - TEMP [ 2048559 ]
            jonah (Inactive) made changes -
            Description Original: Sometimes it's possible (due to a project) that you need a new request type only for a few weeks.

            When you delete a request type the message says:
            {quote}Are you sure you want to delete the *Get access to a printer* request type?
            Issues created with this request type won't be affected.{quote}

            This note is not correct. When you remove a request type then the following happens within the customer portal:
            * the request type icon switches (random or everytime the robot?)
            * all details which are entered fields within the create event are not visible to the customer portal

            It would great to have the ability to archive those request types which are not needed anymore and no customer can choose this again or you can re-enable it if needed.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-524].
              {panel}

            Sometimes it's possible (due to a project) that you need a new request type only for a few weeks.

            When you delete a request type the message says:
            {quote}Are you sure you want to delete the *Get access to a printer* request type?
            Issues created with this request type won't be affected.{quote}

            This note is not correct. When you remove a request type then the following happens within the customer portal:
            * the request type icon switches (random or everytime the robot?)
            * all details which are entered fields within the create event are not visible to the customer portal

            It would great to have the ability to archive those request types which are not needed anymore and no customer can choose this again or you can re-enable it if needed.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-524 [ JSDCLOUD-524 ]

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: