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Bug
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Resolution: Low Engagement
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Low
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None
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3.6.0
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7
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Severity 3 - Minor
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0
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Summary
In JIRA Service Desk, IE11 will only render a custom logo on a customer portal if the image is in a .PNG format. .BMP, .JPG, .GIF logos will break in IE11(see screenshots). Chrome, Firefox and Safari will render the any of the mentioned image formats without issue.
| IE11 | Chrome |
|---|---|
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Environment
Tested with JIRA Service Desk 3.5.2 and 3.6.0
Steps to Reproduce
On JIRA Service Desk:
- Navigate to: [NameOfYourProject] > Project Settings > Portal Settings: Logo
- Click "Choose logo" and select a .BMP, .JPG or .GIF image
- Save the selection
- Access the customer portal in IE11
Expected Results
Logo image is rendered in IE11
Actual Results
Image is not rendered in IE11 (see screenshot in Summary)
Notes
- Renaming an image to .PNG will not work - the image needs to be converted to a .PNG
- Firefox , Chrome, Safari will render all the mentioned image formats
- This affects the Avatar as well.
Workaround
Convert your logo to a .PNG image and upload to your customer portal.
- is cloned from
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- Closed
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- is cloned by
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
JSDS-4610
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