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  1. Jira Service Management Data Center
  2. JSDSERVER-5229

Customer portal logo broken on IE11

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      Summary

      In JIRA Service Desk, IE11 will only render a custom logo on a customer portal if the image is in a .PNG format. .BMP, .JPG, .GIF logos will break in IE11(see screenshots). Chrome, Firefox and Safari will render the any of the mentioned image formats without issue.
       

      IE11 Chrome

      Environment

      Tested with JIRA Service Desk 3.5.2 and 3.6.0

      Steps to Reproduce

      On JIRA Service Desk:

      1. Navigate to: [NameOfYourProject] > Project Settings > Portal Settings: Logo
      2. Click "Choose logo" and select a .BMP, .JPG or .GIF image
      3. Save the selection
      4. Access the customer portal in IE11

      Expected Results

      Logo image is rendered in IE11

      Actual Results

      Image is not rendered in IE11 (see screenshot in Summary)

      Notes

      • Renaming an image to .PNG will not work - the image needs to be converted to a .PNG
      • Firefox , Chrome, Safari will render all the mentioned image formats
      • This affects the Avatar as well.

      Workaround

      Convert your logo to a .PNG image and upload to your customer portal.

        1. Screen Shot 2017-03-10 at 4.47.12 PM.png
          66 kB
          Julian
        2. Screen Shot 2017-03-10 at 4.47.25 PM.png
          28 kB
          Julian

            [JSDSERVER-5229] Customer portal logo broken on IE11

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: