Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5229

Customer portal logo broken on IE11

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      Summary

      In JIRA Service Desk, IE11 will only render a custom logo on a customer portal if the image is in a .PNG format. .BMP, .JPG, .GIF logos will break in IE11(see screenshots). Chrome, Firefox and Safari will render the any of the mentioned image formats without issue.
       

      IE11 Chrome

      Environment

      Tested with JIRA Service Desk 3.5.2 and 3.6.0

      Steps to Reproduce

      On JIRA Service Desk:

      1. Navigate to: [NameOfYourProject] > Project Settings > Portal Settings: Logo
      2. Click "Choose logo" and select a .BMP, .JPG or .GIF image
      3. Save the selection
      4. Access the customer portal in IE11

      Expected Results

      Logo image is rendered in IE11

      Actual Results

      Image is not rendered in IE11 (see screenshot in Summary)

      Notes

      • Renaming an image to .PNG will not work - the image needs to be converted to a .PNG
      • Firefox , Chrome, Safari will render all the mentioned image formats
      • This affects the Avatar as well.

      Workaround

      Convert your logo to a .PNG image and upload to your customer portal.

        1. Screen Shot 2017-03-10 at 4.47.12 PM.png
          66 kB
          Julian
        2. Screen Shot 2017-03-10 at 4.47.25 PM.png
          28 kB
          Julian

          Form Name

            [JSDSERVER-5229] Customer portal logo broken on IE11

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: affects-server cqt ril New: affects-server cleanup-seos-fy25 cqt ril
            Marc Dacanay made changes -
            Labels Original: affects-server cqt New: affects-server cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955021 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Bugfix Automation Bot made changes -
            Support reference count Original: 6 New: 7
            Bugfix Automation Bot made changes -
            Support reference count Original: 7 New: 6
            Martin Ma made changes -
            Remote Link New: This issue links to "JSDS-4610 (Bulldog)" [ 436816 ]

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: