Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5212

Knowledge Base Search show incorrect portal when linked to multiple projects

    XMLWordPrintable

Details

    • Bug
    • Resolution: Tracked Elsewhere
    • Low
    • None
    • 3.0.0, 3.4.1
    • Knowledge Base
    • None

    Description

      Summary

      Label Restrictions are ignored and incorrect name is shown for linked project when Searching from the main Help Center (<base_URL>/servicedesk/customer/portals), If the KB space is linked to two Projects and each Project has KB restricted by labels then the Helpdesk name next to the kb Title in the search results will display only one of the two Portal names next to it that the customer is a member of the customer list, where is should show the Portal the article is restricted to via the label

      Steps to Reproduce

      • Create 2 Service desk Projects:
        • Project A
        • Project B
      • Confirm customer is on the customer list of both projects
      • Create Confluence Space:
        • TEST
      • Link each of the two projects to the TESRT KB space:
      • Create two Pages in the TEST space with labels:
        • Project A page
          • Lebel: project_a
        • Project B page
          • Lebel: project_b
      • Add the label restriction to the Project configuration >> Knowledge base per project
      • Search KB for the term project from the Main Help Center portal

      Expected Results

      The portal name next to the page title would display each portal respectively

      • Project A page . Project A
      • Project B page . Project B

      Actual Results

      Both Results show the same Project name:

      • Project A page . Project B
      • Project B page . Project B

      Notes

      If you remove the customer from the customer list on Project B the Project displayed for the search result will display Project A:

      Workaround

      Link each Service Desk Project to a single Space

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync