Details
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Bug
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Resolution: Won't Fix
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Low
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None
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Severity 3 - Minor
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Description
Summary
Label Restrictions are ignored and incorrect name is shown for linked project when Searching from the main Help Center (<base_URL>/servicedesk/customer/portals), If the KB space is linked to two Projects and each Project has KB restricted by labels then the Helpdesk name next to the kb Title in the search results will display only one of the two Portal names next to it that the customer is a member of the customer list, where is should show the Portal the article is restricted to via the label
Steps to Reproduce
- Create 2 Service desk Projects:
- Project A
- Project B
- Confirm customer is on the customer list of both projects
- Create Confluence Space:
- TEST
- Link each of the two projects to the TESRT KB space:
- Create two Pages in the TEST space with labels:
- Project A page
- Lebel: project_a
- Project B page
- Lebel: project_b
- Project A page
- Add the label restriction to the Project configuration >> Knowledge base per project
- Search KB for the term project from the Main Help Center portal
Expected Results
The portal name next to the page title would display each portal respectively
- Project A page . Project A
- Project B page . Project B
Actual Results
Both Results show the same Project name:
Notes
If you remove the customer from the customer list on Project B the Project displayed for the search result will display Project A:
Workaround
Link each Service Desk Project to a single Space
Attachments
Issue Links
- is cloned from
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JSDSERVER-5212 Knowledge Base Search show incorrect portal when linked to multiple projects
- Closed