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  1. Jira Service Management Data Center
  2. JSDSERVER-51

As an agent I would like to raise a request through the Customer Portal on behalf of a customer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

      If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.

          Form Name

            [JSDSERVER-51] As an agent I would like to raise a request through the Customer Portal on behalf of a customer

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011734 ] New: JAC Suggestion Workflow 3 [ 3646869 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665090 ] New: JAC Suggestion Workflow [ 3011734 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322833 ] New: Confluence Workflow - Public Facing v4 [ 2665090 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052623 ] New: JSD Suggestion Workflow - TEMP [ 2322833 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048420 ] New: JSD Suggestion Workflow [ 2052623 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279236 ] New: JSD Suggestion Workflow - TEMP [ 2048420 ]
            jonah (Inactive) made changes -
            Description Original: If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

            If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-51].
              {panel}

            If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

            If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-51 [ JSDCLOUD-51 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              25 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: