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  1. Jira Service Management Data Center
  2. JSDSERVER-51

As an agent I would like to raise a request through the Customer Portal on behalf of a customer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

      If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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