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  1. Jira Service Management Cloud
  2. JSDCLOUD-51

As an agent I would like to raise a request through the Customer Portal on behalf of a customer

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    • Suggestion
    • Resolution: Done
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

      If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.

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          is related to

          Suggestion - JSDSERVER-51 As an agent I would like to raise a request through the Customer Portal on behalf of a customer

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
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              15 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: