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  1. Jira Service Management Cloud
  2. JSDCLOUD-51

As an agent I would like to raise a request through the Customer Portal on behalf of a customer

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    • Resolution: Done
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

      If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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