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  1. Jira Service Management Data Center
  2. JSDSERVER-5184

Provide ability to disallow Request Participants to remove other participants

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition:

      Apparently, participants of a request have a control to whom the request is "Shared" with even though it is not the Reporter. Hence, they can actually remove themselves from the Request and unable to view it after that. Also, they can remove other parties from the request as well.

      Steps to Reproduce:

      1. Create a Service Desk Project.
      2. Create an Organization and add Customer 1 and Customer 2 inside.
      3. Let Customer 1 create a request from the portal and share it to the Organization.
      4. Logout from Customer 1 and log in back as Customer 2.
      5. Access the previous request.
      6. There is always an option to remove the Participant which is the Organization.

      Suggested Solution:

      • Provide the ability to disallow (and allow) Request participants to remove other participants

      Notes:

      • This also applies to single users as well, not just Organization.

            [JSDSERVER-5184] Provide ability to disallow Request Participants to remove other participants

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: