-
Bug
-
Resolution: Fixed
-
Medium
-
3.4.0
-
31
-
Severity 3 - Minor
-
30
-
Problem
On a JIRA Service Desk instance with JIRA Software once removed from the same instance, clicking on the link to view the error details and repair the problem doesn't work.
Environment/Prerequisite
A JIRA Service Desk instance with JIRA Software removed from the same instance
Steps to reproduce the issue
- Create a new Service Desk project or go to any existing Service Desk project.
- Go to Project settings.
- Go to Screen.
- Remove Summary field from the screen.
- Go back to the Service Desk project's Queues page.
- An error will appear on the top right side of the page with a link to View error details and repair the problem.
- Click on the link.
Expected result
A dialog box with the details of the error will appear.
Actual result
The link is clickable but no response.
Workaround
- Use the URL below to view the error.
Make sure to replace {Project_Key_Goes_Here} with the Key of the impacted project
<JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition
- Reinstall JIRA Software application into the instance would fix this too.
Form Name |
---|
[JSDSERVER-5173] "View error details and repair the problem" link not working
Comment |
[ Hi Lakshmi Narsimha Tunuguntla,
i think this results means you have not exactly this error : "This service desk project has configuration problems and may not work as expected." !image-2019-06-24-14-37-24-142.png|width=271,height=91! When i've been this error message, i followed this process : my link : [http://[url_of_jira]/rest/servicedesk/1/servicedesk/[SOS > my project key]/precondition * I have this results : _{"alerts":[{"severity": {"name":"ErrorAlert"} ,"summary":"Request Form contains configuration etc......_ * and i've pass from this : {"alerts":[{"severity": {"name":"ErrorAlert"} ,"summary":"Request Form contains configuration errors","templateName":"missingFields","templateParams":{"screenId":10017,"*{color:#ff0000}missingFieldNames":["Summary"]{color}*,"requestTypes":\{"parallel":false},"screenSchemeName": "SS [Casino, Scope]", * at this : {"alerts":[]} * After added "summary" fields to the create screen attached to "Casino, Scope" Regards. ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
Assignee | New: Nafis Faramarzi [ 14858f4147da ] |
Attachment | New: dialog box.png [ 388718 ] | |
Attachment | New: error message.png [ 388719 ] |
Fix Version/s | New: 4.9.0 [ 91520 ] |
UIS | Original: 40 | New: 30 |
UIS | Original: 33 | New: 40 |
UIS | Original: 41 | New: 33 |
UIS | Original: 33 | New: 41 |
Support reference count | Original: 30 | New: 31 |