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  1. Jira Service Management Data Center
  2. JSDSERVER-5173

"View error details and repair the problem" link not working

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      Problem

      On a JIRA Service Desk instance with JIRA Software once removed from the same instance, clicking on the link to view the error details and repair the problem doesn't work.

      Environment/Prerequisite

      A JIRA Service Desk instance with JIRA Software removed from the same instance

      Steps to reproduce the issue

      1. Create a new Service Desk project or go to any existing Service Desk project.
      2. Go to Project settings.
      3. Go to Screen.
      4. Remove Summary field from the screen.
      5. Go back to the Service Desk project's Queues page.
      6. An error will appear on the top right side of the page with a link to View error details and repair the problem.
      7. Click on the link.

      Expected result

      A dialog box with the details of the error will appear.

      Actual result

      The link is clickable but no response.

      Workaround

      • Use the URL below to view the error. Make sure to replace {Project_Key_Goes_Here} with the Key of the impacted project 
        <JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition
      • Reinstall JIRA Software application into the instance would fix this too.

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        3. error message.png
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          Form Name

            [JSDSERVER-5173] "View error details and repair the problem" link not working

            mtc made changes -
            Comment [ Hi Lakshmi Narsimha Tunuguntla,

            i think this results means you have not exactly this error : "This service desk project has configuration problems and may not work as expected."

              !image-2019-06-24-14-37-24-142.png|width=271,height=91!

            When i've been this error message, i followed this process :

            my link : [http://[url_of_jira]/rest/servicedesk/1/servicedesk/[SOS > my project key]/precondition
             * I have this results :

            _{"alerts":[{"severity":

            {"name":"ErrorAlert"}

            ,"summary":"Request Form contains configuration etc......_
             * and i've pass from this :

            {"alerts":[{"severity":

            {"name":"ErrorAlert"}

            ,"summary":"Request Form contains configuration errors","templateName":"missingFields","templateParams":{"screenId":10017,"*{color:#ff0000}missingFieldNames":["Summary"]{color}*,"requestTypes":\{"parallel":false},"screenSchemeName":
             "SS [Casino, Scope]",
             * at this :

            {"alerts":[]}
             * After added "summary" fields to the create screen attached to "Casino, Scope"

             

            Regards.

             

              ]
            Nafis Faramarzi made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Nafis Faramarzi made changes -
            Assignee New: Nafis Faramarzi [ 14858f4147da ]
            Nafis Faramarzi made changes -
            Attachment New: dialog box.png [ 388718 ]
            Attachment New: error message.png [ 388719 ]
            Nafis Faramarzi made changes -
            Fix Version/s New: 4.9.0 [ 91520 ]
            SET Analytics Bot made changes -
            UIS Original: 40 New: 30
            SET Analytics Bot made changes -
            UIS Original: 33 New: 40
            SET Analytics Bot made changes -
            UIS Original: 41 New: 33
            SET Analytics Bot made changes -
            UIS Original: 33 New: 41
            Bugfix Automation Bot made changes -
            Support reference count Original: 30 New: 31

              14858f4147da Nafis Faramarzi
              michin Michelle Chin
              Affected customers:
              30 This affects my team
              Watchers:
              34 Start watching this issue

                Created:
                Updated:
                Resolved: