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  1. Jira Service Management Data Center
  2. JSDSERVER-503

Redirect JIRA's issue view URLs to Service Desk view URLs for customers ( not agents )

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      On support.atlassian.com we redirect the standard JIRA issue views to the Service Desk issue views for all customers which relies on customizations outside the Service Desk plugin.

      This request is to incorporate this functionality into the Service Desk plugin itself

            [JSDSERVER-503] Redirect JIRA's issue view URLs to Service Desk view URLs for customers ( not agents )

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010426 ] New: JAC Suggestion Workflow 3 [ 3645855 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664426 ] New: JAC Suggestion Workflow [ 3010426 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 1
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324920 ] New: Confluence Workflow - Public Facing v4 [ 2664426 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053021 ] New: JSD Suggestion Workflow - TEMP [ 2324920 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048037 ] New: JSD Suggestion Workflow [ 2053021 ]

              Unassigned Unassigned
              jcurry Jeff Curry
              Votes:
              4 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: