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  1. Jira Service Management Data Center
  2. JSDSERVER-4986

Customize the Service Desk satisfaction survey labels

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      There's no option to change the service desk satisfaction survey labels ("Very poor", "Poor", "Neither good nor poor", "Good", "Very good")

      Suggested Solution

      Create an option to change the labels of the survey.

      Why this is important

      It would be good to have customized labels based on different needs.

        1. Screen Shot 2017-03-23 at 3.30.19 PM.png
          Screen Shot 2017-03-23 at 3.30.19 PM.png
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            [JSDSERVER-4986] Customize the Service Desk satisfaction survey labels

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 12
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            Marc Dacanay made changes -
            Labels New: ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980995 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 13
            SET Analytics Bot made changes -
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              Unassigned Unassigned
              foselame Francisco Oselame (Inactive)
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                Created:
                Updated: