The behavior of the reply line in the Customer notifications templates preview

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If the project's email channel is not enabled, the Preview (HTML & CSS) of the customer notifications template will not show a line and the sentence "Reply above this line" below the line in the template.

      Suggested Solution

      • Mention this behavior in the documentation
      • Make the behavior consistent regardless of the condition of the email channel

        1. preview.png
          preview.png
          145 kB

              Assignee:
              Unassigned
              Reporter:
              Michelle Chin (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: