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  1. Jira Service Management Data Center
  2. JSDSERVER-4945

The behavior of the reply line in the Customer notifications templates preview

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If the project's email channel is not enabled, the Preview (HTML & CSS) of the customer notifications template will not show a line and the sentence "Reply above this line" below the line in the template.

      Suggested Solution

      • Mention this behavior in the documentation
      • Make the behavior consistent regardless of the condition of the email channel

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        Issue Links

          relates to

          Suggestion - JSDCLOUD-4945 The behavior of the reply line in the Customer notifications templates preview

          • Closed

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              Unassigned Unassigned
              michin Michelle Chin
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                Updated:
                Resolved:

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