The behavior of the reply line in the Customer notifications templates preview

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      Problem Definition

      If the project's email channel is not enabled, the Preview (HTML & CSS) of the customer notifications template will not show a line and the sentence "Reply above this line" below the line in the template.

      Suggested Solution

      • Mention this behavior in the documentation
      • Make the behavior consistent regardless of the condition of the email channel

        1. preview.png
          145 kB
          Michelle Chin

            Assignee:
            Unassigned
            Reporter:
            Michelle Chin (Inactive)
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              Created:
              Updated:
              Resolved: