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  1. Jira Service Management Cloud
  2. JSDCLOUD-4945

The behavior of the reply line in the Customer notifications templates preview

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      If the project's email channel is not enabled, the Preview (HTML & CSS) of the customer notifications template will not show a line and the sentence "Reply above this line" below the line in the template.

      Suggested Solution

      • Mention this behavior in the documentation
      • Make the behavior consistent regardless of the condition of the email channel

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          Suggestion - JSDSERVER-4945 The behavior of the reply line in the Customer notifications templates preview

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              2051614ef017 Joanna Kitanovic
              michin Michelle Chin
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                Created:
                Updated:
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