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  1. Jira Service Management Data Center
  2. JSDSERVER-4935

Allow create customer without email

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, when creating customer , it is a must to provide email information. 

      Suggested Solution

      Allow to create customer using username without email.

      Why this is important

      In some cases, customers may integrate JIRA Service Desk with their own tool which identify via a device ID or user ID and not email is required. Having one email address per user would not be a scalable solution. 

            [JSDSERVER-4935] Allow create customer without email

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: