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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, when creating customer , it is a must to provide email information. 

      Suggested Solution

      Allow to create customer using username without email.

      Why this is important

      In some cases, customers may integrate JIRA Service Desk with their own tool which identify via a device ID or user ID and not email is required. Having one email address per user would not be a scalable solution. 

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 3
              • 4
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Problem Definition

                Currently, when creating customer , it is a must to provide email information. 

                Suggested Solution

                Allow to create customer using username without email.

                Why this is important

                In some cases, customers may integrate JIRA Service Desk with their own tool which identify via a device ID or user ID and not email is required. Having one email address per user would not be a scalable solution. 

                        Unassigned Unassigned
                        nroslan Atiqah Roslan
                        Votes:
                        55 Vote for this issue
                        Watchers:
                        27 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            nroslan Atiqah Roslan
                            Votes:
                            55 Vote for this issue
                            Watchers:
                            27 Start watching this issue

                              Created:
                              Updated: