Add Internal comment labels for internal comment notifications

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 6
    • 3

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, it is not possible to distinguish between internal or customer facing comment notifications.

      Suggested Solution

      Add a label to the notification to allow the notification receiver to distinguish internal comments from public comments

      Why this is important

      For an organization which receives a large number of requests and would like to have a way to distinguish between internal and public comments in order to better triage the notifications, they receive from the Jira Service Desk.

            Assignee:
            Unassigned
            Reporter:
            Nabil
            Votes:
            21 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated: