Details
-
Suggestion
-
Resolution: Timed out
-
0
-
5
-
Description
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Subhra Majhi
Jira Service Management Cloud team
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
At the moment, it is not possible to distinguish between internal or customer facing comment notifications.
Suggested Solution
Add a label to the notification to allow the notification receiver to distinguish internal comments from public comments
Why this is important
For an organization which receives a large number of requests and would like to have a way to distinguish between internal and public comments in order to better triage the notifications, they receive from the Jira Service Desk.
Attachments
Issue Links
- is related to
-
- Gathering Interest